[Hello Torsten,

Thanks for taking the time to reach out today, and giving us the chance to make this right. We wanted to float a possible option we think may work well for you.

Unfortunately, we do not have replacements for the Lobo at this time. Because of this, if you think you can repair the item, we can offer you a $40.00 Sideshow credit as compensation to keep it as is. This credit is free and clear of restrictions, and can be used on any existing order or future purchase.

Also, please know the mark on the abdomen may be easily removed. We recommend using a Mr. Clean Magic Eraser and tiny bit of water. Gently rub the affected areas on the torso and the black mark should come right off. This has worked for other customers and once the mark is removed, your Lobo should look fantastic.

If this is not the route you want to take, let us know and we will continue to look into other options for you. Just let us know how you want to proceed before 3/8/16, so we can get this taken care of for you as quickly as possible.

We look forward to hearing back so we can take care of this.

Daniel Campisi/QUOTE]

Ich hab ihn aber geschrieben das es für mich nicht in frage kommt bei dem Preis die Arbeit von Sideshow selbst zu machen. Entweder ich bekomme einen neunen oder ich schick ihn zurück und will das Geld komplett zurück erstattet haben.

Hello Thorsten,

Thanks for your patience while I investigated this for you! Unfortunately, we do not have any replacements for the Lobo body that would be an improvement over your piece. I apologize fro this inconvenience.

Because we do not have a replacement of this piece, I can increase my previous offer to $50.00 toward a future order or pending preorder. Also, keep in mind, the troubleshooting I provided in my previous email has worked for other customer's who had the same black marks on the abdomen, as these seem to be occurring during the shipping process.

If the above offer is not satisfactory, please let me know and we can set up return of your Lobo for a full refund.

Please let me know how you wish to proceed with your order before 3/15/16. We look forward to hearing back so we can resolve this.
Daniel Campisi