Hello,

I appreciate the disappointment caused by the cancellation of this order. This was a great bargain which led to an extraordinary demand. Regrettably, this demand exhausted all stock very quickly and has resulted in us being unable to fulfill your order.

These sales and promotions are launched with a significant stock holding at the discounted price and are offered on a strictly first come, first served basis. However, once all discounted stock has been allocated to customer orders, normal pricing resumes and excess orders are cancelled and a refund has been processed back.

As a gesture of apology, I have issued you a e-voucher of 6 EUR which will be added to your voucher bank. I have also sent the details on how to redeem the voucher via separate e-mail.

Once again our sincere apologies for all the inconvenience caused to you by this as it certainly wasn’t our intention.