Ja das Thema ist mir bekannt.
hier mal die MAil die ich gestern bekommen hab.
Thank you for your email outlining your concerns about the premium
art print you purchased. We apologize if the description of the
artist signature on the print was not as clear as to what it was,
and the process in which the prints are signed.
Our prints feature a mechanical reproduction of the artist
signature in pencil. A specialized machine with an actual pencil
scribes the print by mirroring the original signature the artist
provided to us for these prints. The industry term for this process
is 'penciled signature,' which is why our original description was
'Authorized penciled artist signature' on our product pages
featuring the prints, as opposed to 'individually hand-signed
artist signature', indicating each one was hand signed by the
artist --which would have also resulted in a significantly higher
retail price.
We have since updated the description and removed the 'industry
term', in order to better describe the signature, so you may see
updated descriptions now referencing 'digital signature' or
'mechanically scribed pencil signature' in order to more accurately
describe the signature process and style for our collectors.
If you feel that the mechanically scribed pencil signature changes
the nature or enjoyment of your Sideshow limited edition print
collection and you wish to return them for a refund, please reply
to this email with the order numbers for items you would like to
return, and we will expedite a pre-paid label for the prints safe
return to us.
In regards to orders that you have already received and would like
to keep, we are happy to offer a 15% discount, per order, in the
form of Reward Points. If you do opt for this discount, please be
sure to email me your order numbers, and we will get those reward
points put into your account right away.
Solltest auf jedenfall ne Mail schreiben und dich beschweren. Ich
hab mir das eh schon gedacht das es keine echten Unterschriften
sind sonst hätten die ja nicht "Authorized" geschrieben aber es
stimmt schon das es etwas undeutlich Formuliert wurde.
Werd sie noch anschreiben ob die 15% auf den Kompletten KAufpreis
(mit Fracht und Zoll) gerechnet wird oder nur auf den original
Print Preis.
lg
Michal