Ja das Thema ist mir bekannt.
hier mal die MAil die ich gestern bekommen hab.
Thank you for your email outlining your concerns about the premium art print you purchased. We apologize if the description of the artist signature on the print was not as clear as to what it was, and the process in which the prints are signed.
Our prints feature a mechanical reproduction of the artist signature in pencil. A specialized machine with an actual pencil scribes the print by mirroring the original signature the artist provided to us for these prints. The industry term for this process is 'penciled signature,' which is why our original description was 'Authorized penciled artist signature' on our product pages featuring the prints, as opposed to 'individually hand-signed artist signature', indicating each one was hand signed by the artist --which would have also resulted in a significantly higher retail price.
We have since updated the description and removed the 'industry term', in order to better describe the signature, so you may see updated descriptions now referencing 'digital signature' or 'mechanically scribed pencil signature' in order to more accurately describe the signature process and style for our collectors.
If you feel that the mechanically scribed pencil signature changes the nature or enjoyment of your Sideshow limited edition print collection and you wish to return them for a refund, please reply to this email with the order numbers for items you would like to return, and we will expedite a pre-paid label for the prints safe return to us.
In regards to orders that you have already received and would like to keep, we are happy to offer a 15% discount, per order, in the form of Reward Points. If you do opt for this discount, please be sure to email me your order numbers, and we will get those reward points put into your account right away.
Solltest auf jedenfall ne Mail schreiben und dich beschweren. Ich hab mir das eh schon gedacht das es keine echten Unterschriften sind sonst hätten die ja nicht "Authorized" geschrieben aber es stimmt schon das es etwas undeutlich Formuliert wurde.
Werd sie noch anschreiben ob die 15% auf den Kompletten KAufpreis (mit Fracht und Zoll) gerechnet wird oder nur auf den original Print Preis.
lg
Michal