We hope this email finds you well. We are writing to inform you about a delay in the delivery of your recent order of The Fifth Element Zavvi Exclusive Limited Edition 4K Ultra HD Steelbook (includes Blu-ray). Please accept our sincerest apologies for any inconvenience this may have caused.

Due to unforeseen circumstances, there has been a delay in processing and shipping your order. We understand how frustrating it can be to experience delays, especially when eagerly anticipating a product, and we sincerely apologise for falling short of your expectations.

Rest assured that our team is actively working to resolve the issue and expedite the processing of your order. We are in constant communication with our supplier partners to ensure your package reaches you as soon as possible. We genuinely appreciate your patience and understanding in this matter.

To express our regret for the delay and as a token of our appreciation for your continued support, we would like to offer you a 10% discount on your future order. You can redeem this discount by entering the code --- during the checkout process. This discount will be applicable to your next purchase with us and can be used towards any of our products or services *excluding pre-orders.

Again, we apologise for any inconvenience caused by the delay of your order. We value your business and remain committed to providing you with the best customer experience possible. If you have any questions or concerns regarding your order, please feel free to contact our customer support team.

Thank you for your understanding and patience.

Best regards, 

Zavvi Customer Service Team